Refund policy

Returns & Refund Policy – WeR1

Last updated: 17 March 2026

1. Overview

This Returns & Refund Policy forms part of our Terms and Conditions and explains your rights regarding returns, cancellations, and refunds when purchasing from WeR1.

2. Custom & Personalised Items (No Right to Cancel)

As our products are custom printed and made to order, they are classed as personalised goods.

Under the Consumer Contracts Regulations 2013, you do not have the right to cancel or return the following:

Custom printed clothing

Personalised or made-to-order items

Any product created specifically to your specification

Once your order has been placed, it cannot be cancelled or returned unless it is faulty or not as described.

3. Faulty, Damaged or Incorrect Items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

You are entitled to receive goods that are:

Of satisfactory quality

Fit for purpose

As described

If your item:

Is faulty

Is damaged on arrival

Does not match the description

Please contact us via our contact form within 7 days of delivery.

We will assess the issue and, where required by law, provide one of the following:

Replacement

Repair

Refund

4. Evidence Requirement

To help us resolve your issue quickly, we may request:

Photographic evidence of the fault or damage

Your order number

A description of the issue

Failure to provide sufficient evidence may delay resolution.

5. Refunds (If Applicable)

Refunds will be processed to your original payment method.

We aim to process refunds within [5–10 working days] after approval.

6. Incorrect Orders

If you receive the wrong item, please notify us within 7 days of delivery.
We will arrange a replacement or refund where appropriate.

7. Contact Us

For all return or refund enquiries, please contact us:

📧 Contact form: via our website
🌐 Website: www.wer1.store